領達幫您攻克常用商務英語口語（一）

一。價格客人詢價

1.Will you please let us have an idea of your price?

2.Are the prices on the list firm offers?

3.How about the price/ How much is this?

我們報價

4.This is our price list.

5.We don't give any commission in general.

6.What do you think of the payment terms?

7.Here are our FOB prices. All the prices in the lists are subject to our final confirmation.

8. In general, our prices are given on a FOB basis.

9.We offer you our best prices, at which we have done a lot business with other customers.

10.Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?

11.This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?

客人還價

12.Is it possible that you lower the price a bit?

13.Do you think you can possibly cut down your prices by 10%?

14.Can you bring your price down a bit? Say $20 per dozen.

15.It's too high; we have another offer for a similar one at much lower price.

16.But don't you think it's a little high?

17.Your price is too high for us to accept.

18.It would be very difficult for us to push any sales it at this price.

19. If you can go a little lower, I'd be able to give you an order on the spot.

20.It is too much. Can you discount it?

拒絕還價

21.Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.

22.Our price is competitive as compared with that in the international market.

23.To tell you the truth, we have already quoted our lowest price.

24.I can assure you that our price if the most favorable. A trial will convince you of my words.

25.The price has been cut to the limit.

26.I'm sorry. It is our rock-bottom price.

27. My offer was based on reasonable profit, not on wild speculations.

28.While we appreciate your cooperation, we regret to say that we can't reduce our price any further.

接受還價

29.Can we each make some concession?

30.In order to conclude business, we are prepared to cut down our price by 5%.

31.If your order is big enough, we may reconsider our price.

32.Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.

33.The price of his commodity has recently been adjusted due to advance in cost.

34. Considering our good relationship and future business, we give a 3% discount.

二。訂單

客人詢問小單數(shù)量

35.What's minimum quantity of an order of your goods?

詢問訂貨數(shù)量

36.How many do you intend to order?

37.Would you give me an idea how much you wish to order from us?

38.When can we expect your confirmation of the order?

39.As our backlogs are increasing, please hasten the order.

40.Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?

41.We regret that the goods you inquire about are not available.

客人回答訂單數(shù)量

2.The size of our order depends greatly on the prices.

43.Well, if your order is large enough, we are ready to reduce our price by 2 percent.

44.If you reduce your price by 5, we are going to order 1000sets.

45.Considering the long-standing business relationship between us, we accept it.

46.This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.

47.We have decided to place an order for your electronic weighing scale.

48.I'd like to order 600 sets.

49.We can't execute orders at your limits.

感謝下單

50.Generally speaking, we can supply form stock.

51.I want to tell you how much I appreciate your order.

52.Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.

53.Thank you very much for your order.

三。交貨

客人詢問交貨期

54.What about our request for the early delivery of the goods?

55.What is the earliest time when you can make delivery?

56.How long does it usually take you to make delivery?

57.When will you deliver the products to us?

58.When will the goods reach our port?

59.What about the method of delivery?

60.Will it possible for you to ship the goods before early October?

答復交貨期

61.I think we can meet your requirement.

62.I 'm sorry. We can't advance the time of delivery.

63.I'm very sorry for the delay in delivery and the inconvenience it must have caused you.

64.We can assure you that the shipment will be made not later than the fist half of May.

65.We will get the goods dispatched within the stipulated time.

66.The earliest delivery we can make is at the end of September.

客人要求提早交貨

67.You may know that time of delivery is a matter of great important.

68.You know that time of delivery if very important to us. I hope you can give our request your special consideration.

69.Let's discuss the delivery date first. You offered to deliver the goods within six months after the contract signing.

70.The interval is too long. Could we expect an earlier shipment within three months?

穩(wěn)住客人

71.We shall effect shipment as soon as the goods are ready

72.We will speed up the production in order to ship your order in time.

73.If you desire earlier delivery, we can only make a partial shipment.

74.But you'd better ship the goods entirely.

75.We'll try our best. The earliest delivery we can make is in May, but I can assure you that we'll do our best to advance the shipment.

76.I'm afraid not. As you know, our manufacturers are full and we have a lot of order to fill.

77.I'll find out with our home office. We'll do our best to advance the time of delivery.

78.Thank you very much for your cooperation.

79.I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.

四。簽單

簽單前建議

1.Before the formal contract is drawn up we'd like to restate the main points of the agreement.

2.We can get the contract finalized now.

3.Could you repeat the terms we've settled?

4.It is very important for us to abide by contracts and keep good faith.

5.Have you any questions as regards to the contract?

6.I'd like to hear your ideas about the problem.

7.I think it is better to have a good understanding of all clauses before signing a contract.

8.Do you have any comment to make about this clause?

9.Do you think the contract contains basically all we have agreed on during negotiations?

10.Everything has been arranged well. I hope the signing of the contract will go smoothly.

11.These are two originals of the contract we prepared.

詢問簽單

12.When shall we sign the contract?

13.Mr. Brown, do you think it is time to sign the contract?

14.Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?

15.Shall we sign the contract now?

16.Just sign there on the bottom.

17.The contract is ready, would you mind reading it through?

18.We have reached an agreement on all the clauses discussed so far. It is time to sing the contract.

簽單后祝語

19.I'm very pleased that we have come to an agreement at last.

20.Let's congratulate ourselves for the successful contract.

1.Shall we discuss the terms of payment?

2.What is your regular practice about terms of payment?

3.What are your terms of payment?

4.How are we going to arrange payment?

回復詢問付款方式

5.We'd like you to pay us by L/C.

6.We always require L/C for our exports and we pay by L/C for our imports as well.

7.We insist on full payment.

8.We ask for a 30 percent down payment.

9.We expect payment in advance on first orders.

客人建議付款方式

10.We hope you will accept D/P payments terms.

11.In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.

12.Payment by L/C is the safest method, but rather complicated.

禮貌拒絕客人

13.'m sorry. We can't accept D/P or D/A. We insist on payment by L/C.

14.I'm afraid we must insist on our usual payment terms.

15.“Payment by installments” is not the usual practice in world trade.

16.It is difficult for us to accept your suggestion

接受客人付款方式

17.In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a precedent.

18. have no alternative but to accept your terms of payment.

信用證要求及貨幣

19.When should we open the L/C?

20.Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.

21.How long should our L/C be valid?

22.The L/C should be valid 30 days after the date of shipment.

23.Could you tell me what documents you'll provide?

24.Together with the draft, we'll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection. I suppose that is all.

25.In what currency will payment by made?

26.We usually do business in U.S.dollars as world prices are often dollars based.

六。保險

客人詢問保險

1.As for the insurance, I have quite a lot of things which I am still not clear about.

2.May I ask you a few questions about insurance?

3.What do your insurance clauses cover?

4.I wonder if the insurance company holds the responsibility for the loss.

5.Have you taken our insurance for us on these goods?

6.Can you tell me the difference between WPA and FPA?

7.What risks are you usually covered against?

8.Is war risk to be covered?

9.I'd like to have the insurance of the goods covered at 110% of the invoice amount.

回復保險詢問

10.There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.

11.Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc. If the goods are insured, the exporter might get enough to make up his loss.

12.Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.

13.As a rule, we don't cover them unless you want to.

14.If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.

15.The FPA clause doesn't cover partial loss of the particular coverage, whereas the WPA clause does.

16.The extra premium involved will be on your account.

17.The insurance covers ALL Risks at 110% of the invoice value.

18.No, it is not necessary for the shipping line to add to the cost. Our past experience shows that All risks gives enough protection to all the shipments to your area.

19.ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land. In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.